## Introduction

The role of a 2nd Line Support is a crucial one in the IT industry. They are responsible for providing technical support and resolving complex IT issues that cannot be solved by 1st Line Support. In this article, we will discuss the roles and responsibilities of a 2nd Line Support, their qualifications, skills, typical salary in the UK, and what other names or abbreviations are common for this role.

## What does a 2nd Line Support do?

A 2nd Line Support professional is responsible for resolving technical issues that are escalated from 1st Line Support. They have a deep understanding of the company's IT infrastructure and are able to solve complex problems that require more expertise. They may also assist in developing and implementing new systems, upgrades or patches, and provide training to employees.

## 2nd Line Support roles and responsibilities

The roles and responsibilities of a 2nd Line Support may vary depending on the company and industry. However, some common roles and responsibilities include:

- Providing technical support for escalated issues from 1st Line Support

- Troubleshooting complex technical problems

- Resolving hardware and software issues

- Maintaining and updating IT systems

- Identifying and implementing system upgrades or patches

- Providing training to employees on new systems or software

- Maintaining an accurate record of all IT assets

- Providing recommendations for system improvements

## 2nd Line Support qualifications

A 2nd Line Support professional should have a degree or certification in Computer Science, Information Technology, or a related field. Some companies may also require experience in a similar role or industry-specific certifications. Common certifications for 2nd Line Support include CompTIA A+, MCSA, and MCSE.

## 2nd Line Support skills

A 2nd Line Support professional should have strong technical skills, including knowledge of operating systems (such as Windows, Linux, or macOS), hardware (such as servers, switches, and routers), and software (such as Microsoft Office or Adobe Creative Suite). They should also have excellent problem-solving skills, be able to work well under pressure, and have strong communication skills.

## 2nd Line Support salary in the UK

The average salary for a 2nd Line Support professional in the UK is around £28,000 to £35,000 per year. However, this can vary depending on the industry, company, and location. Contract 2nd Line Support roles may offer a higher hourly rate, ranging from £15 to £25 per hour.

## What is a 2nd Line Support job description sample?

A sample job description for a 2nd Line Support may include the following:

- Providing technical support for escalated issues from 1st Line Support

- Troubleshooting complex technical problems

- Resolving hardware and software issues

- Maintaining and updating IT systems

- Identifying and implementing system upgrades or patches

- Providing training to employees on new systems or software

- Maintaining an accurate record of all IT assets

- Providing recommendations for system improvements

- Degree or certification in Computer Science, Information Technology, or a related field

- Strong technical skills in operating systems, hardware, and software

- Excellent problem-solving skills

- Ability to work well under pressure

- Strong communication skills

## What other names or abbreviations are common for a 2nd Line Support?

Other names or abbreviations that are common for a 2nd Line Support include Tier 2 Support, Level 2 Support, or Desktop Support Technician.

In conclusion, the role of a 2nd Line Support is critical in the IT industry. They are responsible for resolving complex technical issues and maintaining IT systems. To become a successful 2nd Line Support, one should possess strong technical skills, excellent problem-solving abilities, and effective communication skills. The average salary for a 2nd Line Support professional in the UK is around £28,000 to £35,000 per year.

2nd Line Support

2nd Line Support average salary in the UK in 2026

Discover the roles and responsibilities of a 2nd Line Support, including their qualifications, skills, and typical salary in the UK. Learn about the job description sample and what other names or abbreviations are common for this role.

Month	Jobs	Low	Average	High
December 2025	12	£39,200.00	£41,500.00	£43,800.00
November 2025	2	£35,500.00	£36,500.00	£37,500.00
October 2025	2	£31,000.00	£31,500.00	£32,000.00
September 2025	9	£28,675.00	£31,575.00	£34,500.00
August 2025	2	£28,000.00	£30,250.00	£32,500.00
July 2025	2	£28,500.00	£31,750.00	£35,000.00
June 2025	3	£30,000.00	£35,000.00	£40,000.00
May 2025	6	£31,500.00	£32,750.00	£34,000.00
April 2025	1	£50,000.00	£52,500.00	£55,000.00
March 2025	10	£32,000.00	£34,075.00	£36,150.00
February 2025	8	£29,500.00	£31,950.00	£34,375.00
January 2025	6	£34,000.00	£37,250.00	£40,500.00

Month	Jobs	Low	Day rate	High
December 2025	1	£225.00	£225.00	£250.00
November 2025	2	£225.00	£250.00	£275.00
October 2025	1	£175.00	£200.00	£225.00
September 2025	9	£225.00	£225.00	£250.00
August 2025	3	£175.00	£200.00	£200.00
July 2025	2	£200.00	£200.00	£200.00
June 2025	3	£175.00	£175.00	£200.00
May 2025	4	£200.00	£200.00	£200.00
April 2025	3	£250.00	£275.00	£275.00
March 2025	6	£250.00	£275.00	£300.00
February 2025	8	£225.00	£225.00	£250.00
January 2025	4	£200.00	£225.00	£250.00

2nd Line Support average salary in the UK in 2026

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Permanent salary trend in 2025

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What is the role of a 2nd Line Support in the UK?

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